Terms and Conditions of Service
Introduction:
These Terms and Conditions set out the agreement under which Rebecca Taylor RD, trading as Nutrition with B ("I", "me", "the Dietitian"), provides professional dietetic services to you ("the Client"). By booking a service, you agree to be bound by these Terms and Conditions. The terms effective at the time of your booking will apply to your sessions.
Services:
Rebecca Taylor is a Sole Trader registered with and regulated by the Health and Care Professions Council (HCPC) registered office; Health and Care Professions Council, Park House, 184-186 Kennington Park Road, London, SE11 4BU. Registration Number: DT27872.
Services are available exclusively to individuals aged 18 years or older who reside in the United Kingdom (UK).
Services consist of evidence-based dietary and lifestyle advice tailored to your goals, based on an assessment of your current diet and medical context.
Service provision does not guarantee specific clinical or personal results.
Dietary advice is intended to support your health but does not replace medical treatment, or emergency medical care. If you experience an urgent health issue, you must contact your IBD team, GP, NHS 111, or emergency services (999).
Communication:
The primary method of communication between the Client and Dietitian is via the secure chat function within the Practice Better portal. Email will also be used alongside this when necessary. While standard email is not 100% secure, with your consent, written communications will be sent to the email address you provide.
Enquiries submitted via the BDA Freelance Dietitian Directory or the official website will be answered via email in a timely manner, subject to capacity.
Free discovery calls may be offered to discuss your goals; no personal nutritional advice will be provided during discovery calls.
Personal nutritional advice will not be provided via social media direct messages or comments.
Appointments:
Appointments must be booked using the Practice Better online portal (accessible via web browser or app).
Appointments must be booked far enough in advance to allow adequate time for you to complete and return the required pre-assessment food diary prior to your consultation.
Consultations are conducted remotely via secure video call within Practice Better and in-person at Gosforth Physio and Wellness, Ivy Road, Gosforth, Newcastle upon Tyne, Tyne and Wear, NE3 1DB.
In the event of technical difficulties during a video consultation, the session may switch to a phone call or be rescheduled at no additional cost.
Video or audio recording of consultations is strictly prohibited without prior written consent from both parties.
Consultations are private and confidential. The Dietitian will ensure a private environment for all sessions.
Fees:
Full payment or (deposit if choosing a payment plan) is required in advance at the time of booking. Payment plans are available for select services; where applicable, details and payment schedules will be outlined prior to booking.
Payments are processed securely via Stripe through Practice Better.
Fee details are clearly stated on the website prior to booking.
Cancellation:
Client Cancellations:
If you cancel or reschedule more than 48 hours before your scheduled appointment, you will receive a full refund or the option to reschedule.
Cancellations made within 48 hours of the appointment time, or failure to attend the session ("no-show"), will be charged at 100% of the booking fee, and no refund will be issued.
Dietitian Cancellations:
If I need to cancel or reschedule your appointment due to illness, emergency, or unforeseen circumstances, you will be offered a full refund or the option to reschedule to a mutually agreeable time.
Data Protection & Privacy:
Personal health data collected during your consultation is processed securely in accordance with UK GDPR and Data Protection laws. For full details on how your data is collected, stored, and managed, please refer to the Privacy Policy available on my website.